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GDPR Policy

Mecrews Healthcare Ltd

1. Who We Are

We are Mecrews Healthcare Ltd, a company incorporated in England and Wales.

  • Company Number: 13659730
  • Registered Address:
    The Hubb Business Centre
    335–351 Rainham Road
    Dagenham
    RM10 8QR
    United Kingdom

(“Mecrews Healthcare Ltd”, “we”, “our”, or “us”)

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation (together referred to as Data Protection Legislation).

We act as the data controller for any personal data you provide to us through our website or services.

For any data protection queries, you can contact us at:
info@mecrewshealthcare.com

2. Scope of This Policy

This GDPR Policy explains:

  • What personal data we collect
  • How we use it
  • How we store it
  • Your rights under data protection law

By using our website:
www.mecrewshealthcare.com,
you agree to the practices described in this policy.

If you do not agree, please do not submit personal data to us.

3. What Information We Collect

Information You Provide to Us

You may provide personal data when you:

  • Complete enquiry forms
  • Contact us through the website
  • Request information about our services

This may include:

  • Name
  • Email address
  • Phone number
  • Address or location details

We retain this information:

  • While we are corresponding with you
  • While providing services to you or a service user
  • For up to 6 years after the end of the service, in line with health and social care record-keeping guidance, unless a longer period is required by law

Information We Collect Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Time zone setting
  • Operating system
  • Pages visited
  • Time spent on pages
  • Interaction with the website

This data is used for:

  • Website performance
  • Security
  • Analytics

We retain this information for up to 12 months for analytics and security purposes.

Information from Other Sources

We may receive personal data from:

  • Referral partners
  • Other services we provide
  • Publicly available sources

This may include:

  • Name
  • Email address
  • Phone number
  • Postal address

We retain this data only as long as necessary for service delivery or legal requirements.

4. Cookies

Our website uses cookies to:

  • Improve your experience
  • Analyse website traffic
  • Remember your preferences

For full details, please see our Cookie Policy:
https://mecrewshealthcare.com/privacy-policy/

5. How We Use Your Information

We use your personal data to:

  • Provide services to you or a service user aged 65+
  • Respond to enquiries
  • Send updates or marketing (with consent)
  • Improve our website and services
  • Prevent fraud
  • Maintain system security

Legal Bases for Processing

We process your data based on:

  • Consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

You may withdraw consent at any time by contacting us.

6. Marketing Communications

If you have agreed to receive marketing, we may:

  • Send newsletters
  • Inform you about services

You can unsubscribe at any time by:

7. Automated Decision-Making

We do not carry out automated decision-making or profiling that significantly affects individuals.

8. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy policies or content.

Please review their policies before submitting personal data.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Password protection
  • Encrypted connections (SSL)

However, data transmission over the internet is not completely secure, and you send information at your own risk.

10. Sharing Your Information

We may share your data with:

  • Employees and authorised staff
  • Business partners and subcontractors
  • IT and service providers
  • Regulatory authorities when required by law

We do not sell your personal data.

11. Business Transfers

Your data may be disclosed if:

  • We sell or transfer part of our business
  • We merge with another organisation
  • We are legally required to disclose it

12. International Data Transfers

We do not normally transfer personal data outside the UK or EEA.

If this becomes necessary, we will:

  • Ensure appropriate safeguards are in place
  • Use approved contractual clauses where required

13. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise your rights, contact us at:
https://mecrewshealthcare.com/contact-page/

We will respond within one month.

14. Complaints

If you are not satisfied with how we handle your data, you may contact:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

15. Contact Us

If you have questions about this policy or your personal data:

Mecrews Healthcare Ltd
Email: info@mecrewshealthcare.com
Website: https://mecrewshealthcare.com/contact-page/

16. Changes to This Policy

We may update this policy from time to time.
Any changes will be posted on this page.